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Frequently Asked Questions

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Products

Question 1Can I order a printed catalog?

To request a printed catalog, use our Contact Us form.

Question 2How can I receive updates?

Sign up for the Garland Science mailing list by creating an account on this website.

Question 3Where can I find the latest web specials and discounts?

When you sign up for the Garland Science mailing list, you will be the first to know about web specials, promotions and other discounts. Sign up for an account on the website and let us know you'd like to receive emails about Garland Science.

 

Question 4Where can I provide feedback about one of your books?

If you have comments or identify an error in a Garland Science textbook or other product, please send us an email to science@garland.com.

 

Question 5How can I find information about a specific book?

You can search for books a number of ways through garlandscience.com. You can conduct a search by keyword, title, author, or ISBN on the Search bar on the Product home page and narrow this down to a specific subject. Our books are also organized according to subject area on our home page. Here, you will find all the titles within a specific subject area and, in many areas, you can filter these results by book type.

 

Question 6The CD/DVD product I bought is not working. Who should I contact?

If you are having trouble with any of our media, please send us an email at science@garland.com.

 

Orders, Shipping, and Returns

Question 1What are your payment options?

You may order online using Visa, MasterCard, or American Express.

Question 2Are there other ways to order?

You can also telephone, fax, or email an order to us. You can pay by credit card or request a proforma invoice. Please do not send us your credit card details by email.

 

Question 3Where can I look up the status of my order?

Please contact Customer Service to check on the status of your order.

 

Question 4What if there is a problem with my order?

Please contact Customer Service to check on the status of your order.

 

Question 5Canceling an order?

Please go to Taylor & Francis for information on how to cancel an order.

Question 6What is your return policy?

Books may be returned in new/saleable condition for a refund of the purchase price excluding shipping charges within 60 days of purchase. Please include a copy of your invoice or packing slip and ship via any traceable method to:

Taylor & Francis, Inc

Kentucky Distribution Center

c/o Returns Department

7625 Empire Drive

Florence, KY 41042

Please allow up to six weeks for your return/credit to be processed. Please keep record of your tracking number. Garland Science is not responsible for any products lost in return mail. To contact our Returns Department, please call or email  us at:

Toll-Free Phone: +1 (800) 634-7064

Email: orders@taylorandfrancis.com

Accounts

Question 1How do I set up an account?

To set up an account on garlandscience.com, just click on the Register link and fill out the required information. Don't forget to check the box at the bottom of the form to receive emails about Garland Science products and promotions!

 

Question 2I forgot my password. How do I retrieve it?

If you've forgotten your password, just hit the Forgot Password link on the Sign In page.

 

Question 3How do I change my account information?

If you click on the My Account link, you can change your name, email, password, and your billing and shipping information.

 

Question 4Tracking a recent order? How do I view my order history?

Click on the My Account link at the top of any page and you'll be able to review all your orders made at garlandscience.com in the My Orders section.

Permissions

Question 1How can I use the content from one of your books?

You can visit our Rights & Permissions page for more information.

 

Instructors

Question 1How do I register as an instructor?

To register for the Instructor Resources Site, please create an account. A representative will review your account request and assign you the rights and privileges associated with an instructor account.

 

Question 2How do I get an examination copy?

We are happy to provide complimentary examination copies of our textbooks to instructors considering them for course adoptions. Examination copies of books are available at the discretion of Garland Science to qualified instructors of appropriate courses. Simply click on the link to request an examination copy. A representative will contact you soon after submitting the form.

 

Question 3Who can I contact in order to adopt a textbook for my course?

Please contact the representative for your area in order to adopt a textbook for your course.

 

Students

Question 1Are there any special features available to students?

The Students resource section of the website contains free supplements such as movies and flashcards. Students may also sign up for the Garland Science Mailing List to receieve special discount offers.

 

Authors

Question 1I would like to write a textbook. Where can I find proposal guidelines for my manuscript?

Please visit the Authors & Contributors page to obtain proposal guidelines.